OUR APPROACH
A finding becomes useful when it leads to an informed decision, a verified improvement, and a stronger way of working.
These four stages connect evaluation with delivery. The starting point and depth depend on your product, existing evidence and the support agreed with your team.
BEFORE THE REVIEW
Start with the product and the tasks people need to complete. Define the scope and expected outputs before selecting methods or interpreting results.
A focused component check and a broader accessibility audit answer different questions. The review should state which question it addresses.
THE FOUR STAGES
The stages can overlap and repeat. A change may reveal another barrier, and an established team may already have evidence that lets us begin further along the workflow.
FIND
Review the agreed journeys and states using appropriate automated, manual, keyboard and assistive-technology checks. Examine errors, confirmations and interactions as well as the initial screen.
Reproducible findings with locations, evidence, testing conditions and relevant requirements. Coverage notes make the review’s boundaries explicit.
UNDERSTAND
Explain how the barrier affects the task. Examine patterns across shared components, clarify the expected behaviour, and discuss priorities with the team responsible for the work.
A reasoned view of impact, affected journeys and dependencies, with questions or uncertainties identified before changes are planned.
FIX
Provide remediation guidance or agreed implementation support. When a change is ready, repeat the original test and check the surrounding task for unintended effects.
Documented retest outcomes: what is resolved, what remains, and any new issue found. Retesting a finding does not by itself establish whole-product conformance.
PREVENT
Turn recurring findings into component guidance, acceptance criteria, authoring practices or role-focused learning. Decide where checks belong in the team’s existing workflow.
Agreed practices and responsibilities that help future work retain the improvement, supported by proportionate review as content and technology change.
CHOOSE AN ENTRY POINT
An existing audit can provide a starting point for understanding findings and supporting fixes. A new feature can bring prevention into requirements and design before implementation begins.
We agree whether existing findings need confirmation and which additional checks are necessary. You do not need to purchase every service or follow a fixed sequence.
Our five services support different parts of this approach—from identifying barriers to guiding fixes and building your team’s skills.
Choose the support that fits your current needs. We can combine services where useful.
Find the service that matches your workPLAN THE WORK TOGETHER
Tell us what has been reviewed, what your team is changing, and where support would be useful.
